Terms of service

Terms of Service
Last updated: October 2025

Welcome to ROUD PTY LTD (ABN 74 688 334 518).
These Terms of Service (“Terms”) govern your use of our website, online store, and related services.
By accessing or purchasing from ROUD (“we”, “our”, “us”), you agree to these Terms. Please read them carefully before using our website.

1. General Information

This website is operated by ROUD PTY LTD, located in Australia.
Our contact details are:
Email: hello@roud.com.au
Postal Address: 5/24 Sterling Road, Minchinbury, NSW 2770 Australia

By visiting or purchasing from our site, you engage in our “Service” and agree to comply with these Terms, as well as any additional terms, policies, or notices referenced here.

We reserve the right to update, change, or replace any part of these Terms at any time. The latest version will always be available on our website.

2. Online Store Terms

  • You must be at least 18 years old or have permission from a parent or guardian to use this site.

  • You agree to provide accurate, current, and complete information when making a purchase.

  • Any breach of these Terms may result in immediate termination of your access to our Services.

3. Products and Pricing

We make every effort to display our products as accurately as possible. However, colours, sizes, and descriptions may vary slightly depending on screen settings or manufacturing variations.

All prices are listed in Australian Dollars (AUD) and include GST unless otherwise stated.
Prices are subject to change without notice.

We reserve the right to:

  • Modify or discontinue products at any time

  • Refuse or cancel any order for any reason, including suspected fraud or error

If we cancel an order after payment has been processed, we will issue a full refund to your original payment method.

4. Orders and Payments

Orders are accepted via our website checkout system.
By placing an order, you agree to provide accurate information and authorise us (and our payment processors) to charge the total amount of your purchase.

We accept secure online payments through major credit cards and trusted third-party payment gateways (e.g., Shopify Payments, PayPal, Stripe).

ROUD does not store your full payment details.

5. Shipping and Delivery

We ship within Australia and internationally.
Shipping times and costs vary depending on destination and service. Estimated delivery times are provided as a guide only.

We are not responsible for delays caused by postal services, customs, or factors outside our control.

For more details, refer to our Shipping Policy.

6. Returns and Refunds

Our Return and Refund Policy forms part of these Terms.
Please review it carefully to understand your rights and obligations regarding returns, exchanges, and refunds.

7. Accuracy of Information

While we strive to ensure all information on our website is accurate and up to date, errors may occasionally occur (such as pricing or product descriptions).
We reserve the right to correct such errors without prior notice, including after an order has been submitted.

8. Intellectual Property

All content on this site—including text, logos, graphics, product images, and layout—is the property of ROUD PTY LTD and protected under Australian and international copyright laws.

You may not reproduce, distribute, or use any content from our site for commercial purposes without our express written consent.

9. User Accounts

If you create an account, you are responsible for maintaining the confidentiality of your login details and for all activities under your account.
We reserve the right to suspend or terminate accounts that breach our Terms or misuse the Service.

10. Limitation of Liability

To the fullest extent permitted by law:

  • ROUD PTY LTD is not liable for any indirect, incidental, or consequential damages arising from your use of the site or products.

  • Our total liability for any claim relating to our products or services shall not exceed the amount you paid for the product.

Nothing in these Terms limits your rights under the Australian Consumer Law (ACL).

11. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and to compensation for other reasonably foreseeable loss or damage.
If the goods fail to be of acceptable quality and the failure does not amount to a major failure, you are entitled to have the goods repaired or replaced.

12. International Customers

For international orders:

  • All prices are in AUD.

  • Import duties, taxes, and customs fees are the responsibility of the buyer.

  • Currency conversion or bank charges are not the responsibility of ROUD.

13. Third-Party Services

We may use third-party tools or platforms to process payments, manage marketing, or ship orders.
By using our Service, you agree that these third parties may handle your information as required to provide their services.
We are not responsible for the content or accuracy of third-party websites linked from ours.

14. Termination

We may terminate or suspend access to our website or services at any time without notice if you breach these Terms or misuse the site.
All obligations and liabilities incurred prior to termination shall survive termination.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of New South Wales, Australia.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales.

16. Contact Information

Questions about these Terms should be sent to:
ROUD PTY LTD
Email: hello@roud.com.au
5/24 Sterling Road, Minchinbury, NSW 2770 Australia