Shipping policy

Shipping Policy
Last updated: October 2025

Thank you for shopping with ROUD PTY LTD (ABN 74 688 334 518).
We aim to deliver your order quickly and safely, wherever you are in the world.
This Shipping Policy outlines how we handle delivery for both Australian and international customers.

1. Processing Times

All orders are processed within 1–3 business days after payment is received.
Orders placed on weekends or public holidays will be processed the next business day.

During busy periods, new launches, or sale events, processing times may be slightly longer — we’ll notify you if there are any significant delays.

2. Australian Shipping

We deliver Australia-wide using trusted courier and postal partners such as Australia Post, Sendle, or equivalent.

Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days (metro areas)

Shipping times are estimates and may vary based on your location.
Tracking information will be emailed once your order has been dispatched.

3. Shipping Rates

Shipping costs are calculated at checkout based on your delivery address and order size.
We occasionally offer free shipping promotions — these will be clearly displayed on our website.

4. International Shipping

We ship worldwide to most destinations.
Delivery times vary depending on your country and customs processing.

Estimated delivery: 7–21 business days (depending on region)

International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.
These charges are not included in the product price or shipping cost and are determined by your country’s regulations.

If a package is refused or returned due to unpaid duties, the customer will be responsible for the cost of return shipping and any related fees.

5. Tracking Your Order

Once your order ships, you’ll receive an email with tracking details.
You can track your parcel using the link provided or directly through the carrier’s website.

If you haven’t received your tracking number within 5 days of placing your order, please contact us at hello@roud.com.au.

6. Delivery Issues

We are not responsible for delays caused by postal or courier services, customs clearance, or factors beyond our control.
Please ensure your shipping address is correct at checkout — we cannot guarantee changes once an order has been dispatched.

If your parcel is lost or delayed, contact us at hello@roud.com.au, and we’ll assist in resolving the issue.

7. Pre-Orders and Backorders

For items marked as pre-order or backorder, the estimated dispatch date will be listed on the product page.
Orders containing both in-stock and pre-order items will be shipped together unless otherwise arranged.