Privacy policy

Privacy Policy
Last updated: October 2025

ROUD PTY LTD (ABN 74 688 334 518) (“we”, “our”, “us”) values your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website, make a purchase, or interact with us in any way.

1. Who We Are

ROUD PTY LTD is an Australian company providing retail products and related services.
Our contact details are:
Email: hello@roud.com.au
Postal Address: 5/24 Sterling Road, Minchinbury, NSW 2770 Australia

2. Information We Collect

We collect personal information necessary to provide our products and services. This may include:

  • Personal details: name, email address, phone number, billing/shipping address

  • Payment details: limited payment information processed securely via third-party payment providers (we do not store full credit card numbers)

  • Account information: login credentials and preferences if you create an account

  • Order information: purchase history, product preferences, and communication with us

  • Technical data: IP address, browser type, device information, and site usage via cookies and analytics tools

  • Marketing preferences: your consent to receive updates or promotional emails

3. How We Collect Information

We collect information in several ways, including when you:

  • Visit or browse our website

  • Make a purchase or register an account

  • Subscribe to our mailing list or promotional offers

  • Contact us via email, social media, or customer support

  • Participate in surveys, giveaways, or promotions

We may also collect information automatically through cookies and similar technologies (see Section 8).

4. How We Use Your Information

We use your information to:

  • Process and fulfil your orders

  • Communicate with you about orders, returns, and customer support

  • Improve our website, products, and services

  • Send marketing updates (only if you’ve opted in)

  • Personalise your shopping experience

  • Detect and prevent fraud or misuse

  • Comply with our legal and regulatory obligations

5. Disclosure of Information

We only share your personal information when necessary to deliver our services or comply with the law. This may include:

  • Service providers: payment processors, couriers, marketing tools, and IT support

  • Legal requirements: law enforcement or regulatory authorities if required by law

  • Business transfers: if ROUD is involved in a merger or acquisition, personal data may be transferred as part of that process

We do not sell or rent personal information to third parties.

6. Data Storage and Security

We store information securely using reputable cloud-based systems and take reasonable steps to protect your data from misuse, interference, loss, or unauthorised access.
Online payments are encrypted and processed via PCI-compliant providers such as Shopify Payments, PayPal, or Stripe.

7. International Data Transfers

Some service providers we use may store or process your data outside Australia.
By using our services, you consent to your data being transferred and processed in other jurisdictions that may have different privacy protections.

8. Cookies and Tracking

Our website uses cookies and similar technologies to improve your experience.
Cookies help us remember your preferences, analyse site traffic, and personalise content or ads.
You can control or delete cookies through your browser settings, but some parts of the site may not function properly without them.

9. Marketing Communications

You may choose to receive updates or promotional emails from us.
You can opt out at any time by clicking “unsubscribe” in our emails or contacting us directly at hello@roud.com.au.

10. Access, Correction, and Deletion

You have the right to:

  • Request access to the personal information we hold about you

  • Ask us to correct any inaccurate or incomplete data

  • Request deletion of your data, subject to legal or contractual obligations

To make a privacy-related request, please email hello@roud.com.au.

11. Children’s Privacy

Our website and services are not intended for individuals under 16 years of age.
We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time.
Any updates will be posted on this page with a revised “Last Updated” date.
Continued use of our website after changes are made indicates your acceptance of the revised policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

ROUD PTY LTD
Email: hello@roud.com.au
5/24 Sterling Road, Minchinbury, NSW 2770 Australia